Shipping Policy

At Meltique, we take great care in packaging and delivering your chocolates so they reach you in perfect condition. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing Time

Orders are typically processed within 1–2 business days. During peak seasons or holidays, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We offer the following delivery options:

• Standard Shipping: 4–7 business days.
• Express Shipping: 1–3 business days.

Delivery times may vary depending on your location and courier conditions.

3. Shipping Charges

Shipping costs are calculated at checkout based on the delivery address and shipping method selected. Promotional free shipping may be available at times.

4. Packaging & Heat Protection

Since chocolates are heat-sensitive, we use insulated packaging and cooling materials where required to ensure your order arrives fresh and intact.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking link via email or SMS to monitor your shipment until delivery.

6. Wrong or Incomplete Address

Customers are responsible for providing accurate shipping details. Meltique is not responsible for delays or lost packages due to incorrect or incomplete addresses.

7. Damaged or Melted Products

If your chocolates arrive damaged or melted, please contact us within 24 hours of delivery with photos of the package and products so we can assist you.

8. International Shipping

Currently, Meltique ships only within the country. International shipping will be announced once available.

Return & Refund Policy

We want you to love every Meltique chocolate experience. Due to the perishable nature of chocolates, our return and refund rules are specific. Please read this policy carefully before placing an order.

1. Eligibility for Refunds

Refunds are offered only under the following circumstances:

• Products arrived melted, damaged, or unusable.
• Incorrect items were delivered.
• Your order was not delivered at all.

Refunds are not provided for taste preferences or if the product was mishandled after delivery.

2. Reporting an Issue

If you experience any issue with your order, you must contact us within 24 hours of delivery and provide:

• Order number
• Clear photos of the product and packaging
• A description of the issue

3. Damaged, Melted, or Incorrect Products

If your order arrives damaged or melted due to transit conditions, we will offer a refund or replacement depending on availability.

4. Non-Returnable Items

Because chocolates are perishable and temperature-sensitive, we cannot accept physical returns of products.

5. Order Cancellation

Orders can be cancelled within 1 hour of placing the order provided they have not yet been processed or shipped.

6. Refund Method

Approved refunds will be processed to the original payment method within 5–7 business days.

7. Contact Information

To request a refund or report an issue, please contact us at support@meltique.example.