1. Order Processing Time

Orders are typically processed within 1–2 business days. During peak seasons or holidays, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We offer the following delivery options:

• Standard Shipping: 4–7 business days.
• Express Shipping: 1–3 business days.

Delivery times may vary depending on your location and courier conditions.

3. Shipping Charges

Shipping costs are calculated at checkout based on the delivery address and shipping method chosen. Promotional free shipping may be available at times.

4. Packaging & Heat Protection

Since chocolates are heat-sensitive, we use insulated packaging and cooling materials where necessary to ensure your order arrives fresh and intact.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking link via email or SMS. You can monitor your shipment's progress until delivery.

6. Wrong or Incomplete Address

Customers are responsible for providing correct and complete shipping details. Meltique is not responsible for delays or lost packages due to incorrect addresses.

7. Damaged or Melted Products

If your chocolates arrive damaged or melted, please contact us within 24 hours with photos of the package and items so we can assist you.

8. International Shipping

At this time, Meltique ships only within the country. International shipping will be announced when available.